Senior Business Analyst

About the role

The Senior Business Analyst at RSM will understand business problems and opportunities, recommend solutions and lead analysis activities for high‑priority projects. This role works closely with product, process, and user teams, collaborating with business leaders and IT to improve technology use.

Key responsibilities

• Lead analysis activities for high‑priority projects, creating detailed business requirements and designs ready for development.
• Collaborate with business leaders, system users and IT to define enhancements, process improvements and deliver insights.
• Conduct Agile planning, lead elicitation sessions, document user stories, acceptance criteria and supporting diagrams.
• Participate in sprint planning, UAT execution and release go/no‑go decisions.
• Support product backlog prioritisation, product road‑mapping and provide strategic recommendations.

Required profile

• Bachelor’s degree or equivalent experience.
• Minimum 5 years of business analysis experience in a development environment.
• Strong knowledge of business analysis techniques, Agile frameworks (Scrum, Scaled Agile, Kanban) and product design concepts.
• Experience with process improvement, Six Sigma methodologies and leading cross‑functional teams.
• Excellent communication, organisational and multi‑tasking abilities.

Required skills

• Proficiency in MS Office (Word, Excel, PowerPoint, Visio).
• Ability to analyse and document data mapping and microservice components.
• Knowledge of defect tracking processes and tools.
• Experience with Agile frameworks: Scrum, Scaled Agile, Kanban.
• Familiarity with Six Sigma methodologies.
• Experience with CRM Dynamics.