Team Leader – B2B Sales Operations (CX)

About the role

As an Operations Team Leader – Sales (B2B) you will lead high‑performing teams across demand generation, inside sales and customer success, driving revenue, customer growth and operational performance for TELUS Digital in El Salvador.

Key responsibilities

• Proactively manage and drive team achievement of B2B sales KPIs.
• Lead teams across different B2B sales motions (Demand Generation, Inside Sales, Customer Success).
• Establish and execute strategic outreach and pipeline management plans.
• Monitor and analyze performance indicators for each sales motion.
• Deliver high‑impact coaching tailored to each motion.
• Support new hire onboarding and nesting programs.
• Drive CRM and pipeline hygiene and adoption of sales tools.
• Identify automation opportunities to improve workflows.
• Manage operational and administrative tasks such as reporting and attendance tracking.
• Lead and develop a high‑performing, engaged team.

Required profile

• 1+ years experience in operations, sales, customer success or related roles.
• B2B sales experience required; B2C a plus.
• Experience leading or coaching sales teams preferred.
• Bachelor’s degree in Business Administration, Operations Management, Sales, Marketing or related field desirable.
• Strong analytical, problem‑solving and critical‑thinking skills.
• Ability to work flexibly on‑site or remote as business needs dictate.
• Excellent oral and written English (B2+).
• Understanding of CRM and sales technology platforms.

Required skills

• Strong understanding of B2B sales processes and different sales motions.
• Expertise in outbound prospecting, lead management, pipeline development and CRM utilization.
• Ability to leverage sales engagement platforms, automation and AI‑enabled tools.
• Data‑driven decision making and performance analytics.