Travel Program Manager - ELS

About the role

The Travel Program Manager supports the day-to-day administration and continuous improvement of the company's global Travel & Expense program. The role coordinates recurring program activities, supports employees and third-party vendors, maintains program information and reporting, and coordinates T&E projects and system changes with business and technology teams. It is an individual-contributor role with no direct reports.

Key responsibilities

• Support the day-to-day administration of the global Travel & Expense program in line with company policies and documented procedures.
• Answer employee questions on T&E processes, tools and requirements, resolve routine issues and route exceptions to the right owner.
• Maintain program documentation, process guides, FAQs and employee communications, keeping them accurate as policies and systems change.
• Coordinate routine administration of SAP Concur and the corporate card program.
• Manage assigned T&E projects and enhancements, including schedules, requirements, testing, communications, action items and implementation follow-through.
• Perform user acceptance testing, capture and track defects, and support implementation communications and post-launch follow-up.
• Track recurring operational issues and follow up with employees, internal teams or vendors to ensure timely resolution.
• Support T&E reconciliations and accruals with AP and FP&A, and follow up on open reconciliation items.
• Perform other duties as required or assigned by the manager.

Required profile

• 90% English level required.
• Bachelor's degree in accounting, finance, business administration or a related field preferred.
• 3+ years of experience in Travel & Expense, accounts payable, finance or a related field.
• Demonstrated experience managing cross-functional projects or programs.

Required skills

• Experience administering or supporting SAP Concur or a comparable T&E platform.
• Experience with corporate card programs and card administration.
• Experience with accounting ERP systems; Microsoft Dynamics experience preferred.