Vendor Management Lead - Crew Portfolio

About the role

The Vendor Management Lead is a working lead position overseeing the performance, retention and relationship management of an assigned portfolio of active local crews. The role also recruits new crews after a structured handoff from Talent Acquisition, once a crew has completed its first 100 jobs. It is a crew portfolio management role, not a people management role, and focuses on business relationships, service performance and contractual compliance. Compensation includes performance-based incentives tied to portfolio health, crew retention, slot adherence and compliance.

Key responsibilities

• Crew performance management: monitor slot adherence, billing accuracy, app usage and service quality, prepare crew scorecards, run progressive discipline and track at-risk crews
• Crew relationship and communication: act as the main point of contact, run regular check-ins, own escalations and act as an advocate internally
• Administration and compliance: handle agreement renewals, insurance and licensing checks, invoice disputes and billing reconciliations, and keep crew profiles up to date in the CRM
• Handoff intake: receive crew handoffs from Talent Acquisition, take part in handoff meetings and share portfolio trends and risks with operations leadership
• Collaborate with Dispatch, Capacity Management and Client Services teams

Required profile

• Fully bilingual (English/Spanish), with professional written and verbal fluency
• 2+ years of experience in crew management, account management, contractor relations or a similar portfolio role
• Demonstrated experience with performance management, coaching and progressive discipline
• Bachelor's degree or equivalent education and experience
• Previous experience in field services, property maintenance, landscaping or contractor/crew management is a strong plus

Required skills

• CRM systems and portfolio reporting
• Microsoft Office (Excel, Outlook, Word, Teams)