Vendor Solutions Representative (IBM Software) – CCA

About the role

The Vendor Solutions Representative (IBM‑SW) for the Caribbean Central America (CCA) region will research, market and sell new TD SYNNEX products and solutions to assigned customers. The role involves customer engagement, quote follow‑up, pipeline management and education on vendor pricing programs.

Key responsibilities

• Act as the primary point of contact, managing and growing relationships with assigned customers and identifying needs for hardware, software, services and solutions.
• Create and deliver configured solutions, pricing, quoting and processing requests for specific products.
• Provide education and technical guidance on product alternatives, warranties, renewals and consolidations.
• Negotiate terms such as pricing, freight, returns and product substitutions.
• Collaborate with customers, colleagues and vendors to resolve pre‑sales issues and escalate when necessary.

Required profile

• High school diploma required; college degree or equivalent experience preferred.
• At least 1 year of relevant work experience.
• Proficient in English (minimum B2 level).
• Strong data‑entry skills, basic mathematical ability and attention to detail.
• Ability to work independently, manage time effectively and handle high‑pressure situations.

Required skills

• Fast and accurate 10‑key entry.
• Intermediate proficiency with computer applications.

What we offer

• Elective benefits tailored to each country.
• Career development programs, leadership training and on‑demand courses.
• Well‑being initiatives covering financial, physical and mental health.
• Diversity, equity and inclusion programs and employee resource groups.
• Global onboarding and networking opportunities.