Virtual Assistant

About the role

Teamswell is seeking a Virtual Assistant to support its executives and ensure smooth daily operations. You will handle email communications, manage schedules, and assist customers on the platform, working remotely in a fast‑paced environment.

Key responsibilities

• Answer buyer and seller emails (≈20 per day) with clear, friendly, personalized responses and follow issues to resolution.
• Review and approve new listings (≈100 per day) ensuring compliance with platform guidelines.
• Monitor daily transactions, flag unusual or disputed cases, and manage the Shippo refund process.
• Develop website tutorials, step‑by‑step guides, and maintain trackers in Google Sheets.
• Take on additional projects such as updating templates, organizing data, and testing website features.

Required profile

• Strong written English (B2 level or above) with a warm, professional tone.
• 1‑2 years of customer‑service experience, preferably email‑based support for e‑commerce or marketplace.
• Patient, empathetic approach to assist non‑technical customers.
• Ability to work independently, manage a daily support queue and adapt to increasing workload.

Required skills

• Proficiency with Google Workspace (Gmail, Calendar, Docs, Sheets, Google Groups).
• Experience handling PDF documents.
• Ability to quickly learn web platform administrative tools and follow written processes.
• Familiarity with shipping tools such as Shippo is a plus.