Customer Onboarding Specialist - Fintech

About the role

Veta Virtual is hiring a Customer Onboarding Specialist for a high-growth fintech and cryptocurrency client. This is not a back-office data entry role: you will be the first point of contact for new business hosts who operate the client's cryptocurrency kiosks, guiding them from their first message to a fully approved account. The position is 100% remote and open to candidates based in Latin America or Europe.

Key responsibilities

• Act as the main onboarding contact for new business hosts, explaining requirements, answering questions and sharing clear next steps.
• Collect business information, KYC documents, ownership details and other onboarding materials, following company procedures.
• Review submissions for completeness, accuracy and consistency, and follow up quickly on missing items.
• Enter host information and documents into the right systems and keep records accurate and current.
• Work with the Compliance team on reviews, document requests and escalations, and track each case until approval.
• Monitor progress on every case, solve delays early and keep hosts and internal teams informed.
• Partner with Sales, Operations and Host Success so hosts move smoothly to ongoing support.
• Handle sensitive information carefully, and spot recurring onboarding issues to recommend better messages, workflows and documents.

Required profile

• At least one year of experience in customer onboarding, customer support, account coordination, operations or a similar role.
• Strong attention to detail and experience reviewing documents or keeping accurate customer records.
• Clear written and verbal communication, able to explain requirements simply to business owners.
• Strong organization and follow-up skills, able to prioritize many cases and meet deadlines.
• Sound judgment with confidential information and comfort working independently in a fully remote setting.
• Must be currently based in Latin America or Europe.

Required skills

• Comfort using CRM platforms, document management systems and Microsoft Office.
• Experience with KYC, business verification or customer due diligence is a bonus.
• Experience supporting business customers in financial services, fintech, payments or cryptocurrency is a bonus.
• Familiarity with business formation documents and ownership information is a bonus.

What we offer

• Competitive salary in USD, paid monthly.
• Performance-based incentives.
• 10 paid vacation days per year plus U.S. federal holidays.
• 100% remote work from a professional home setup.

Candidates apply online; after applying, they are asked to complete two short two-minute video questions as part of the screening.