Customer Service Billing Analyst

About the role

AireSpring, a family-owned cloud communications, managed connectivity and managed security provider founded in 2001, is hiring a Customer Service Billing Analyst in San Salvador. The position supports the Customer Billing Disputes department and involves reviewing customer telecommunication bills, confirming correct invoice charges and resolving billing issues.

Key responsibilities

• Analyze bills, determine applicable credits, propose them for approval and post them once approved.
• Review bills with customers and research disputes, communicating extensively with internal departments, customers and agents.
• Work in a high-volume, fast-paced environment and handle multiple tasks at once.
• Work accurately across different databases.

Required profile

• Ability to work independently with minimal direction.
• Strong math skills.
• Excellent verbal and written communication skills.
• Extremely detail-oriented and with superior customer service skills.
• Telecom experience is a big plus; experience with multi-level pricing structures is also a plus.

Required skills

• Proficiency in Excel, Word and Outlook.
• Ability to work within different databases with complete accuracy.