Customer Service Executive – Textile Industry

About the role

The Customer Service Executive will manage end‑to‑end relationships and orders for assigned textile customers, ensuring on‑time, in‑full delivery. The role requires close coordination with planning, logistics, warehouse and commercial teams while communicating daily with customers in the United States.

Key responsibilities

• Enter and track orders from receipt through delivery, billing and Butler pick‑up.
• Anticipate risks and coordinate with Planning, Logistics, Warehouse and Commercial teams to meet OTIF targets.
• Maintain accurate purchase order, sales order and billing records.
• Use ERP (preferably NetSuite) and order‑tracking dashboards to monitor order status.
• Apply Incoterms and basic demand‑planning principles to support supply‑chain execution.

Required profile

• Bachelor’s degree in International Business, Trade, Business Administration, Marketing, Industrial Engineering or related field.
• Minimum 2 years of B2B customer service, order management or export coordination experience, preferably in textile or apparel manufacturing.
• Advanced spoken and written English for daily communication with US customers and internal teams.

Required skills

• ERP usage – NetSuite preferred.
• Advanced Excel (pivot tables, lookup formulas).
• Proficiency with Outlook and Microsoft Teams.