Customer Success Manager - Premium Service

About the role

PartnerStack, a subsidiary of AppDirect, is looking for a Customer Success Manager to support a senior CSM on a premier-tier client portfolio. The role handles day-to-day operational tasks so the lead CSM can focus on strategic client relationships. It is a remote position.

Key responsibilities

• Support the senior CSM on a premium client portfolio by handling operational tasks.
• Manage a shared inbox, triage incoming requests and ensure nothing is missed for large enterprise software accounts.
• Pull, organize and format data reports from the proprietary CRM and Google Sheets for the senior CSM and, where appropriate, for clients.
• Reach out to partners and publishers, researching and recruiting new partners inside and outside the network to grow client programs.
• Help build foundational playbooks: reporting templates, outreach trackers and client metric dashboards.
• Work daily with the senior CSM and coordinate periodically with the Network Success Manager.

Required profile

• Experience in customer service, client support or account coordination, ideally in software, SaaS, telecom or a digital/online industry.
• Detail-oriented, proactive and able to work independently in a fast-moving environment where priorities shift weekly.
• Clear communicator over Slack, email and video calls, comfortable across time zones.
• Willingness to learn proprietary tools quickly and to use AI-assisted workflows.

Required skills

• Google Workspace (Docs, Sheets, Slides) and/or Microsoft Office; able to organize and present data without basic tool training.
• CRM or admin tools and familiarity with data analysis or reporting.
• Familiarity with AI tools or prompt-based workflows is an asset.