Customer Support and Logistics Specialist

About the role

We are seeking a Customer Support and Logistics Specialist to coordinate live transportation operations across North America. You will work in a fast‑paced environment, handling customer inquiries and ensuring smooth logistics execution.

Key responsibilities

• Handle inbound tickets and calls from customers.
• Monitor trips in real time and address any operational issues.
• Coordinate with drivers, vendors, and internal teams to resolve delays.
• Track updates, document incidents, and support continuous operational improvements.

Required profile

• Minimum 2 years of experience in customer service, dispatch, or operations.
• Strong English communication skills (C1+).
• Ability to multitask in a fast‑paced environment and stay calm under pressure.
• Flexible availability, including weekends or overnight shifts if needed.
• Experience with logistics or operations platforms is a plus.

Required skills

What we offer

• $900 base salary plus an attendance bonus ranging from $100 to $125.
• Hybrid work schedule after 90 days (initially onsite).
• Two scheduled days off per week and private insurance.
• Additional perks such as university discounts, career growth opportunities, and full aguinaldo.
• Full‑time position with a start date in September.