Customer Support & Logistics Specialist

About the role

As a Customer Support & Logistics Specialist you will coordinate live transportation operations across North America, ensuring smooth communication between drivers, vendors and internal teams.

Key responsibilities

• Handle inbound tickets and calls from customers and partners.
• Monitor trips in real time and identify potential delays.
• Resolve operational issues and document incidents.
• Coordinate with drivers, vendors, and internal departments to keep shipments on schedule.
• Track updates, maintain accurate records, and support continuous operational improvements.

Required profile

• Minimum 2 years experience in customer service, dispatch or operations.
• Strong English communication skills (C1+).
• Ability to multitask in a fast‑paced environment and stay calm under pressure.
• Solution‑oriented mindset with flexible availability for weekends or overnight shifts.
• Based in San Salvador and able to work full‑time.

Required skills

• Experience with logistics platforms.

What we offer

• Starting base salary of $900, with a review after 6 months and potential increase to $1,100.
• Clear internal career paths, university alliances and development opportunities.
• Aguinaldo, attendance bonus ($100‑$125/month) and discretionary days up to 5 per year.
• Hybrid work schedule after 90 days.
• Comprehensive medical and life insurance, plus additional leave benefits.