English Customer Service Representative (Bilingual)

About the role

Join TELUS Digital as an English Customer Service Representative, providing bilingual support in English and French to a global client base. You will assist customers with inquiries, resolve issues, and ensure a high‑quality experience across all touchpoints.

Key responsibilities

• Respond to customer inquiries via phone, email, or chat in English and French.
• Provide accurate information about services and products, addressing doubts and concerns.
• Collaborate with team members to meet and exceed service level targets.
• Document interactions and follow up on open cases to ensure resolution.

Required profile

• Strong customer‑service orientation.
• Excellent interpersonal and communication abilities.
• Flexible schedule availability.
• Advanced written and spoken proficiency in both English and French.
• No prior experience required.

Required skills

What we offer

• Competitive salary and performance bonuses.
• Flexible working schedules.
• Personalized training to develop customer‑service expertise.
• Access to learning tools available anytime online.
• Career growth opportunities within a global organization.
• Benefits such as on‑site clinic, gym, Christmas bonus, personal days, and partnerships with leading companies.