Jobiglo

No results.

Guest Relations Officer

Celebrity Cruises · San Salvador

New
Junior 🇬🇧 English

Job description

About the role

The Guest Relations Officer owns each guest interaction, follows up on experience and ensures seamless execution of premium service that is exceptional and memorable. As part of the Guest Relations team, the Junior Guest Relations Officer acts as liaison between guests and all Hotel and Marine Departments, proactively anticipating needs and expectations.

Key responsibilities

  • Maintain professionalism and emergency preparedness within stateroom services, support the operation in resolving elevator and ADA alarms, act as the brand voice for external calls, and provide personalized service to guests and crew.
  • Respond to escalated guest concerns in an upscale, considerate, and professional manner, showing empathy and active listening.
  • Champion strong administrative skills by tracking metrics such as guest counts, call volume, call content, and conducting behavioral analysis.
  • Communicate inventory, program access, and maintenance requirements, taking full stewardship of work areas and tools.
  • Lead by example, maintaining calm composure, treating all guests and crew with humility and respect, championing cleanliness and orderliness, greeting everyone, and taking ownership of occurrences that require direction and leadership.

Required profile

  • Clear, courteous English communication skills.
  • Conversational proficiency in additional languages (e.g., Spanish, Portuguese, Italian, French, German).
  • 2–3 years experience as a Front Desk/Receptionist in a 4‑ or 5‑star hotel.
  • Prior guest services experience on a ship is an advantage.

Questions fréquentes

Le salaire n'est pas communiqué publiquement par le recruteur. Vous pouvez postuler et négocier directement avec Celebrity Cruises.
Cliquez sur "Postuler maintenant" en haut de la page. Vous pouvez importer votre CV en 1 clic — Jobiglo extrait automatiquement vos informations et postule pour vous.

Why are you reporting this job?

Thank you for your report. We will review this job.

Apply in 30 seconds

Enter your email to apply. An account will be created automatically.

By continuing, you accept our terms of use.

Already have an account? Login

💬 Chat with us on Telegram Chat on WhatsApp

Published 7 hours ago

Expires 1 month from now

2 views · 0 interested

Boost your chances

Upload your CV — we will match you with relevant openings.

Analyzing your CV...

Celebrity Cruises

San Salvador