Mobile Customer Account Manager

About the role

The Mobile Customer Account Manager will own a portfolio of mobile accounts, protecting existing revenue while driving growth of mobility product bookings. You will combine consultative selling with responsive service, using data and analytics to prioritize opportunities and deliver tailored solutions.

Key responsibilities

• Manage a portfolio of mobile customer accounts to protect existing revenue and grow mobility product bookings.
• Own mobile conversion and upgrade opportunities from outreach through execution, coordinating internal teams.
• Apply mobile technology expertise and customer analytics to recommend solutions and develop business cases.
• Maintain a disciplined pipeline, document account activity, and identify process improvements.

Required profile

• 2+ years of client relations or account management experience, preferably with mobile, cellular, or IoT solutions.
• Experience managing sales opportunities, conversions, upgrades, or renewals in a B2B environment.
• Strong written and verbal communication skills and ability to prioritize work using data.
• Bachelor’s degree or equivalent practical experience is preferred.

Required skills

• Knowledge of mobile, cellular, or IoT technology solutions.
• Ability to interpret account data and use analytics for prioritization.
• Organizational and judgment skills to manage concurrent customer needs.