Payments Operations Manager for the Americas

About the role

Join the Payments Operations Team to expand Ria's network across North, Central, South America and the Caribbean. Lead a regional team to enhance partner experiences for Ria, Xe and Dandelion services.

Key responsibilities

• Lead, coach and grow a team of 10+ operations specialists managing end‑to‑end partner lifecycle, including onboarding, activation and live support.
• Set goals, track KPIs and drive adoption of global processes and standards to improve service quality.
• Manage cross‑functional programs, collaborate with multiple stakeholders and act as the regional escalation point for operational challenges.
• Engage external partners to improve support consistency and operational performance.

Required profile

• 5+ years of operations leadership experience with a proven record of process improvement.
• Strong ability to lead managers and develop high‑performing teams in complex regulatory or technical environments.
• Excellent communication skills in English and Spanish, with the ability to influence commercial and technical stakeholders.
• Willingness to travel periodically to global team locations.

Required skills

• Experience with AI co‑working tools such as Claude, ChatGPT, NotebookLM.
• Data analysis and market trend research capabilities.

What we offer

• Life insurance
• Partial medical insurance
• Tuition assistance
• Employee stock purchase plan
• Growth opportunities