Product Operations Specialist

About the role

Join Ria Money Transfer as a Product Operations Specialist, supporting a global network of payout and sending partners. You will handle partner operations, product administration, investigations, and process improvements while collaborating with international stakeholders.

Key responsibilities

• Resolve operational and administrative issues for existing partners promptly.
• Maintain and update partner network information and operational data in internal systems.
• Monitor currency-related information and support payment product operations.
• Conduct investigations into business processes, banking operations, and partner activities.
• Coordinate meetings and process‑mapping sessions with international partners in English.
• Ensure partner products and services are configured according to company procedures and standards.
• Collaborate with global teams and external partners to improve processes and enhance the customer experience.

Required profile

• 1‑3 years of experience in financial services, payment operations, banking, money transfer, or a related field.
• Strong understanding of operational processes, business investigations, and banking concepts.
• Bachelor's degree in Business, Finance, Economics, Banking, or a related discipline.
• Proactive, detail‑oriented, analytical mindset with strong problem‑solving abilities.

Required skills

• Advanced Microsoft Excel
• Microsoft Office suite

What we offer

• Life insurance
• Partial medical insurance
• Tuition assistance
• Employee stock purchase plan
• Growth opportunities