Recepcionista – Atención al cliente y soporte

About the role

The receptionist will be the first point of contact for patients, doctors, and suppliers, providing courteous and efficient service across multiple communication channels. This full-time position supports the delivery of test results and administrative tasks in a busy medical environment.

Key responsibilities

• Greet and assist users, doctors, and suppliers in person, by phone, email or other channels.
• Deliver test results within agreed timelines and through the appropriate medium.
• Answer incoming calls, receive and identify samples, and manage messages.
• Maintain and update the doctors database, reporting new entries to Customer Service.
• Complete insurance forms and document result delivery controls.
• Receive and distribute correspondence, keep the work area clean and organized.
• Enter results into the system when required and file user receipts.

Required profile

• Previous experience in reception or customer-service roles.
• Residence in the central area of San Salvador, Santa Tecla, Santa Elena, Antiguo Cuscatlán or nearby.

Required skills

• Proficiency in computer use and basic office software.