Senior Business Analyst – CXAI Operations

About the role

We are seeking a Senior Business Analyst to join our CXAI Operations Enablement team. Reporting to the Sr Manager, you will act as a trusted advisor to business and finance stakeholders, translating strategic priorities into measurable financial outcomes and supporting executive decision‑making.

Key responsibilities

• Support financial tracking, reporting, and forecasting for CXAI programs and initiatives.
• Assist with monthly forecasting, annual budgeting, long‑term and strategic planning processes.
• Develop and maintain global indirect cost financial planning and analysis, ensuring alignment with organizational priorities.
• Provide finance support, including detailed financial analysis and business case development.
• Validate forecast and budget assumptions across business units, reviewing risks and opportunities.
• Translate complex financial and operational insights into clear, actionable narratives.
• Prepare and present high‑quality executive materials, financial summaries, reports, and presentations for governance forums.
• Partner with leadership to align business and financial strategies, ensuring decisions are data‑driven.

Required profile

• Proven experience in financial analysis, budgeting, and forecasting, preferably in a senior analyst role.
• Strong ability to communicate complex financial information to non‑technical stakeholders.
• Fluent English (minimum B1 level) – mandatory.
• Experience working in a hybrid environment across multiple countries.

Required skills