Specialist, Customer Success - Bilingual
Concentrix · San Salvador
Job description
About the role
The Customer Success Specialist supports an existing customer base, building strong relationships throughout the lifecycle and ensuring satisfaction and engagement. The role requires excellent product knowledge to address customer questions and concerns.
Key responsibilities
- Manage a high volume of customer contacts via phone and email each day.
- Conduct regular health checks to gauge product satisfaction and value.
- Document and track feedback through surveys, calls, and emails.
- Capture the "Voice of the Customer" and initiate actions to resolve concerns.
- Collaborate with teams and management to promote a positive customer experience.
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Published 1 day ago
Expires 1 month from now
13 views · 0 interested
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Concentrix
San Salvador