Sr. Specialist, Customer Operations

About the role

The Senior Specialist in Customer Operations will manage cargo bookings, import/export documentation and support moderately complex sales and service activities. The role focuses on maintaining high customer satisfaction and retention while ensuring compliance with operational policies and regulatory requirements.

Key responsibilities

• Coordinate cargo delivery activities and keep accurate shipment and documentation records.
• Review and process bills of lading, apply tariffs, and ensure timely, accurate invoicing.
• Partner with pricing teams to confirm correct rate setup during booking.
• Consolidate customer information and prepare analytical reports on bookings and documentation.
• Handle complex customer inquiries, resolve issues, and escalate matters that could affect service delivery.
• Identify process‑improvement opportunities and recommend value‑added services.
• Build strong customer relationships, support onboarding, and promote service offerings.

Required profile

• Bachelor’s degree in business or a related field, or equivalent experience.
• Minimum 3 years of experience in transportation or logistics, preferably in booking, customer service, or documentation.
• Proficiency in Microsoft Office suite.
• Bilingual English/Spanish preferred.
• Knowledge of import/export processes, customs brokerage, and transportation regulations.

Required skills

• Microsoft Excel
• Microsoft Word
• Microsoft Outlook