Support Engineer (El Salvador)
Focus Services · San Salvador
Job description
About the role
We are looking for a Support Engineer based in El Salvador to join our team and provide high‑quality technical assistance to customers.
Required profile
- Fluent spoken and written English
- Previous support desk experience handling tickets within SLAs
- Excellent customer service skills
- Self‑starter who can work independently and knows when to escalate
Required skills
- Zendesk support platform
- Telephony knowledge, especially Twilio Voice
- Phone number management and porting
- Reading call logs for advanced troubleshooting
- WebRTC troubleshooting
- Experience with CRMs such as Salesforce, HubSpot, Zapier, Zoho, Pipedrive
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Published 4 hours ago
Expires 1 month from now
4 views · 0 interested
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Focus Services
San Salvador
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