Trilingual Portuguese Customer Service Representative

About the role

As a Trilingual Customer Service Representative, you will assist TELUS Digital's clients in Portuguese, English, and Spanish. You will resolve inquiries, provide accurate information about services and products, and ensure a positive customer experience.

Key responsibilities

• Respond to customer queries via phone, chat, or email in Portuguese, English, and Spanish.
• Provide clear, accurate information about TELUS Digital services and products.
• Document interactions and follow up on open issues.
• Utilize learning tools and resources to stay up‑to‑date on offerings.
• Collaborate with team members to improve service processes.

Required profile

• Advanced proficiency in written and spoken Portuguese.
• Strong command of English and Spanish.
• Customer‑service oriented with excellent communication skills.
• Flexible schedule and willingness to work varied shifts.
• No prior experience required.

Required skills

What we offer

• Personalized training to develop customer‑service expertise.
• Competitive salary with performance bonuses.
• Flexible work schedules.
• Access to learning tools anytime, anywhere.
• Career growth opportunities within a global company.
• Benefits including on‑site clinic, gym, full Christmas bonus, personal days, and partnerships with leading companies.