Client & Operations Coordinator

About the role

We are seeking a highly organized, proactive, and detail‑oriented Client & Operations Coordinator to act as the main point of contact for clients throughout project lifecycles. The role blends client communication, scheduling, and internal operations support to keep projects moving smoothly.

Key responsibilities

• Serve as primary client liaison via email, phone, and direct messages, handling inquiries, follow‑ups, and meeting coordination.
• Manage calendars, Zoom links, meeting invitations, and logistics for internal and external sessions.
• Track project milestones, deadlines, and deliverables using Notion, HubSpot, and Slack.
• Organise and maintain project assets (renderings, branding, briefs) in Google Drive.
• Maintain accurate client and lead records in HubSpot CRM, segmenting contacts and updating communication history.
• Identify workflow inefficiencies, troubleshoot daily challenges, and suggest process improvements.

Required profile

• Excellent written and verbal communication skills.
• Strong ability to manage multiple priorities and follow‑up proactively.
• Detail‑oriented with a focus on delivering consistent, polished client experiences.

Required skills

• Notion for project tracking.
• HubSpot CRM and HubSpot marketing tools.
• Slack for team communication.
• Google Drive for file storage and collaboration.
• Zoom for virtual meetings.