Account Manager – Remote Talent Partner

About the role

WorkBetterNow is looking for a proactive Account Manager (Talent Partner) to own and grow relationships with US‑based clients who hire remote professionals from Latin America and the Caribbean. You will act as a strategic advisor, helping clients solve operational challenges through remote talent while ensuring long‑term retention and account growth.

Key responsibilities

• Serve as the trusted advisor for a portfolio of clients, being the first point of contact for any need.
• Conduct regular, deep‑dive check‑ins to uncover value, identify risks early, and coach clients on managing remote teams.
• Spot expansion opportunities, run discovery calls, and guide clients through adding the right talent.
• Move opportunities through a structured pipeline: consultation → interviews → hire.
• Log every interaction in HubSpot and maintain a clear expansion pipeline.
• Monitor client health, address churn risks, and lead replacement processes when necessary.
• Conduct 15‑20 meaningful client conversations per week, focusing on quality.

Required profile

• Live in LATAM or the Caribbean.
• 2+ years of experience in account management, customer success, or B2B sales.
• Strong relationship‑building, communication, and problem‑solving abilities.
• Ability to manage multiple client accounts simultaneously and work independently.
• Fluent in written and spoken English.

Required skills

• Proficiency with HubSpot.
• Proficiency with Microsoft Office.