Accounting Specialist - LATAM

About the role

Cloudbeds, a remote-first hotel management software company, is looking for a Customer Support & Onboarding Specialist focused on accounting for Latin American hotel customers. You will work directly with clients and their accounting teams to guide them through end-to-end accounting configuration, from chart of accounts mapping and tax setup to ERP integrations and country-specific e-invoicing compliance. The role is customer-facing and requires hospitality accounting expertise.

Key responsibilities

• Guide Latin American hotel clients through full accounting onboarding, including chart of accounts mapping, tax configuration, revenue recognition setup, reconciliation workflows and country-specific e-invoicing compliance (Mexico SAT/CFDI, Colombia DIAN, Chile SII and others)
• Translate business processes such as night audits, folio management, accounts receivable and month-end close into a properly configured Cloudbeds environment
• Support integrations between Cloudbeds and third-party accounting platforms and ERPs such as QuickBooks, Xero, M3 and NetSuite
• Troubleshoot accounting discrepancies, integration sync issues and configuration questions
• Serve as the internal subject matter expert on Latin American hospitality accounting and fiscal compliance
• Contribute to onboarding documentation and best-practice resources, and share customer feedback with Product and Engineering

Required profile

• 5+ years of hands-on accounting or bookkeeping experience in the hotel or hospitality industry (required)
• Proven experience configuring or supporting PMS-accounting or ERP integrations (not theoretical)
• Deep knowledge of at least one Latin American country's fiscal and e-invoicing requirements, with working familiarity across the region
• Fluent Spanish and English (firm requirement); Portuguese is a strong plus
• Comfortable engaging hotel clients and their accounting teams by phone and video daily
• Currently authorized to work in the location of the position without visa sponsorship

Required skills

• Experience with QuickBooks, NetSuite, M3 or comparable systems
• Ability to navigate SaaS platforms and adopt new tools quickly
• Analytical mindset for tracing data flows and troubleshooting integration problems
• Bonus: hotel operations experience (front office, night audit, revenue management), knowledge of fiscal compliance across several Latin American countries, and active use of AI tools or workflow automation

What we offer

• Remote first, remote always
• PTO in line with local labor requirements
• Fully paid parental leave
• Home office stipend based on country of residency
• Professional development courses and manager training