Bilingual Medical Virtual Assistant (Part‑Time Remote)

About the role

This remote, part‑time position supports clinical operations by handling front‑desk duties, patient communications, and outreach for a healthcare practice. The role requires fluent bilingual interaction in English and Spanish and a compassionate approach to client service.

Key responsibilities

• Schedule, confirm, and remind appointments via phone, text, or email.
• Manage patient intake, onboarding, and front‑desk communications.
• Maintain accurate, confidential patient records.
• Assist with insurance verification, pre‑authorizations, billing coordination, and claim follow‑up.
• Serve as primary contact for patient outreach and family follow‑ups.
• Coordinate telehealth sessions and troubleshoot platform issues.
• Answer inbound calls professionally in both languages.
• Prioritize and respond to emails, texts, and client inquiries.
• Conduct outreach to preschools, schools, pediatricians, neurologists, and community centers.

Required profile

• Fluent spoken and written English and Spanish.
• Experience in a healthcare setting or ABA therapy is preferred.
• Comfortable handling insurance processes.
• Strong communication and interpersonal skills.
• Ability to work from a quiet, professional home environment.

Required skills

• Google Workspace (Docs, Sheets, Calendar, Gmail).
• Telehealth platforms.
• Central Reach (preferred).
• Social media account management.
• Basic content planning or digital marketing.
• HIPAA confidentiality standards.

What we offer

• Dedicated HR & contractor support team.
• Optional premium VPN access.
• HIPAA and cybersecurity training with certification.
• Flexible remote schedule (9:30 AM‑1:30 PM EDT, Mon‑Fri).