Bilingual Operations & Marketing Coordinator

About the role

Betme Services is looking for a bilingual Operations & Administrative Coordinator based in El Salvador to support companies in residential construction, foundation repair and property management. The coordinator acts as the central communication link between clients, field crews, tenants and company leadership, managing client communication, field logistics and maintenance requests so that leadership can focus on growing the business.

Key responsibilities

• Serve as the main point of contact for customer inquiries by phone, text and email, answering routine questions, distributing invoices and providing contracts and project documents.
• Communicate with clients on behalf of field crews about schedule changes, arrival times, equipment placement and daily job site updates.
• Act as operational liaison and translator between English-speaking clients and Spanish-speaking field crews, relaying time-sensitive information from crew leaders to clients and management.
• Monitor crew attendance and labor hours through mobile time-tracking apps.
• Receive and manage tenant maintenance requests, assign them to in-house maintenance staff or approved third-party vendors (plumbing, electrical, HVAC, etc.), and keep records of service requests, completed work and warranty coverage.
• Adapt to changing business processes and priorities, and support administrative initiatives such as CRM data management and sales pipeline follow-up.

Required profile

• Must currently live in El Salvador; applications from outside the country will not be considered.
• Native or professional-level fluency in English (C2) and Spanish, written and spoken.
• Prior experience in project coordination, administrative operations or customer service; construction, trade services or property management experience is preferred.
• Assertive, proactive communicator who can stay accountable to leadership and remain patient while waiting for decisions.
• Reliable high-speed internet and a quiet, professional workspace.

Required skills

• CRM platforms, VoIP telephony and time-tracking applications.
• Workplace messaging tools such as Google Chat and Slack.
• AI-based productivity tools.
• Strong organization and prioritization, able to manage several business functions independently remotely.