Call Center Sales Intake Specialist

About the role

We are looking for a high‑energy, empathetic Legal Intake Specialist to be the first point of contact for individuals seeking legal help after an injury. You will listen, qualify, and warmly introduce potential clients to our partner legal teams using an assumptive, sales‑minded approach.

Key responsibilities

• Respond to incoming inquiries via phone, web forms, and chat in real time, providing rapid, attentive support.
• Conduct concise (5–8 minute) discovery calls to gather essential case details such as incident information, injuries, liability, and insurance status.
• Apply proprietary scripts and qualification criteria to determine case fit and perform live warm transfers or schedule callbacks.
• Accurately document all caller information, case details, and outcomes in Salesforce.
• Manage follow‑ups for pending leads, maintaining an organized pipeline and re‑engaging prospects.

Required profile

• Strong English communication skills (C1 level) and full bilingual fluency in English and Spanish.
• At least 1 year of experience in a high‑volume call center, customer service, or medical/legal office environment.
• Exceptional verbal communication with the ability to mirror tone, demonstrate empathy, and build rapport quickly.
• Sales‑minded approach focused on educating callers and guiding them toward action.
• Tech‑savvy, typing 45+ WPM while navigating multiple software platforms.

Required skills

• Salesforce

What we offer

• Earn $8/hour DOE (full‑time, 40 hours/week, including weekends) with performance‑based incentives.
• 100% remote work environment.
• 10 paid time‑off (PTO) days per year.
• Opportunity to work closely with leadership and legal professionals in a growing law firm.