Customer Care Supervisor
Ria Money Transfer · San Salvador
Descripcion del puesto
About the role
The Customer Care Supervisor at Ria Money Transfer leads a team of care representatives, providing coaching and handling escalated situations to ensure high‑quality support for senders and beneficiaries.
Key responsibilities
- Assist agents and customers via telephone and email to resolve questions and complaints.
- Review and correct data from incorrectly processed transactions.
- Maintain communication with correspondent paying agents to resolve issues.
- Collaborate with accounting to reconcile refunds of cancelled transactions.
- Troubleshoot errors before escalation and provide concise data to IT.
- Deliver periodic KPI reports to management and work on performance improvement.
Required profile
- University studies (preferred but not required).
- One year of experience supervising a call‑center team.
- Advanced English proficiency.
- Strong customer orientation and excellent communication skills.
- Attention to detail and ability to work flexible schedules.
Required skills
- MS Office
- Internet Explorer
What we offer
- Life insurance
- Partial medical insurance
- Tuition assistance
- Employee Stock Purchase Plan
- Growth opportunities
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Publicado hace 2 días
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Ria Money Transfer
San Salvador
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