Customer Service Representative – Overnight Shift

About the role

We are looking for an energetic overnight Customer Service Representative to join our call‑center team at InteLogix. In this role you will interact with customers worldwide, solve problems, and deliver a high‑quality support experience during night‑shift hours.

Key responsibilities

• Provide exceptional customer service by answering inquiries, resolving complaints, and guiding customers to solutions.
• Maintain thorough knowledge of products, policies, and procedures to assist customers effectively.
• Accurately document all interactions and transactions across company tools and platforms.
• Strive to exceed satisfaction targets and performance metrics.
• Identify opportunities to improve the customer experience and streamline processes.
• Stay updated on product knowledge and industry trends.

Required profile

• At least 18 years old with a High School Diploma or GED.
• Minimum of one year of overnight work experience.
• Advanced English proficiency (minimum 85%).
• Ability to work flexible overnight shifts on‑site.

Required skills

• Basic computer proficiency.

What we offer

• Paid training.
• Private medical insurance.
• Paid time off (vacation).
• Referral program.
• Opportunities for career growth.