Enterprise Supervisor – Remote

About the role

This confidential search is for an experienced Enterprise Supervisor to join a leading technology company on a 100% remote basis. The role focuses on overseeing enterprise‑level accounts, ensuring service excellence, and driving continuous improvement across the client portfolio.

Key responsibilities

• Supervise and coordinate the day‑to‑day operation of Enterprise accounts.
• Develop and maintain strong relationships with corporate clients.
• Ensure compliance with SLAs, KPIs and service objectives.
• Lead internal teams, track tasks, priorities and incident resolution.
• Analyze performance data, identify deviations and propose corrective actions.
• Participate in client and internal meetings.
• Prepare management reports and follow up on action plans.

Required profile

• Previous experience in supervisory, coordination or Enterprise account management roles.
• Background in technology or IT services is preferred.
• Strong leadership and team‑management capabilities.
• Customer‑focused mindset with a results‑driven attitude.
• Analytical and well‑organized work style.
• Advanced English proficiency (mandatory).
• Willingness to work fully remote.

Required skills