Incidents & Electronic Security Team Lead

About the role

Dollarcity is looking for an Incidents & Electronic Security Team Lead to oversee the performance and reliability of its electronic security infrastructure across stores, warehouses and offices. You will be responsible for ensuring continuous operation of CCTV, access control, intrusion and fire alarm systems, as well as managing the central monitoring hub.

Key responsibilities

• Administer the central monitoring center, guaranteeing proper functioning of CCTV and alarm systems.
• Manage the company’s access control platform, addressing operational requests and incidents.
• Supervise electronic security equipment in all locations, ensuring compliance with standards.
• Track performance indicators, produce regular reports on results, progress and goal achievement.
• Coordinate with security vendors, enforce service level agreements, and handle contract maintenance.
• Respond to emergency cases, providing timely solutions to maintain operational continuity.
• Plan and execute retrofit projects according to schedules and equipment life‑cycle.
• Prepare monthly reports on installations, maintenance activities and associated costs.

Required profile

• Degree in Electronic Engineering or a related field.
• 2–3 years of experience in a similar role managing electronic security solutions.
• Strong analytical abilities and capacity to work in a fast‑paced, multicultural environment.

Required skills

• CCTV systems
• Access control technology
• Intrusion alarm systems
• Fire alarm systems
• Networking fundamentals