Information Technology Support Technician L1/L2

About the role

A remote IT Support Specialist (L1) position providing first-line technical support in a Windows-based, on-premises environment. The role supports end users, troubleshoots Windows systems and assists with Active Directory, Windows Server services and MFA. Pay is stated as $1,300-$1,500 depending on experience and English proficiency.

Key responsibilities

• Provide technical support for desktop, printer and software issues.
• Manage user accounts and permissions using Active Directory.
• Support and troubleshoot Multi-Factor Authentication (MFA) systems.
• Assist with QuickBooks-related IT issues and general functionality.
• Resolve LAN/WAN networking issues involving routers and firewalls.
• Offer end-user support for Microsoft products, including Windows and Office.
• Handle support tickets efficiently, prioritising by urgency and impact.
• Work with telephone service providers and manage VoIP systems (experience preferred).
• Provide support in VPN, NOC and other networked environments.
• Communicate clearly and professionally in written and spoken English.

Required profile

• Previous experience in a client-facing IT support role is required.
• Ability to manage multiple tasks and tickets in a fast-paced environment.
• Professional-level English communication skills.
• Adapts quickly to new technologies and evolving IT environments.

Required skills

• Experience with QuickBooks in an IT support context.
• Strong knowledge of Active Directory and MFA.
• Solid understanding of LAN/WAN networking and related hardware.
• Proficiency in Microsoft Windows and the Office suite.
• Prior experience in NOC or similar network operations environments.
• Experience managing VoIP systems is a major plus; familiarity with telephone service providers and telecom systems is a bonus.