IT Support Specialist

About the role

We are seeking an IT Support Specialist to serve as the primary point of contact for internal employees experiencing IT issues. You will ensure technology runs smoothly so staff can stay productive.

Key responsibilities

• Respond to and resolve employee IT requests, both in person and remotely.
• Troubleshoot hardware, software, network and connectivity problems.
• Set up, configure and maintain computers, laptops, printers, phones and other devices.
• Manage user accounts, passwords, permissions and access, including onboarding and off‑boarding.
• Install, update and patch operating systems and business software.
• Support email, collaboration tools and cloud applications such as Microsoft 365 or Google Workspace.
• Track hardware, software licenses and IT assets.
• Document common issues and create simple how‑to guides for staff.
• Escalate issues to external vendors or managed service providers when needed.
• Follow basic security practices and help staff avoid phishing and other risks.

Required profile

• At least 3 years of experience in IT support, help desk or a similar role.
• Strong problem‑solving skills and patience when assisting non‑technical users.
• Clear written and verbal communication.
• Ability to manage multiple requests and prioritize urgent issues.
• Relevant certifications such as CompTIA A+, Network+ or Microsoft 365 are a plus.

Required skills

• Working knowledge of Windows and/or macOS.
• Experience with Microsoft 365 and Google Workspace.
• Basic understanding of networking concepts (Wi‑Fi, routers, VPN, DNS).
• Hardware setup and maintenance for computers, laptops, printers and phones.