IT Support Technician (Level 1‑2) – Remote

About the role

We are seeking an IT Support Technician (Level 1‑2) to provide first‑line technical assistance in a Windows‑based, on‑premises environment. The position is fully remote and focuses on helping end users with desktop, printer, and software issues while supporting core infrastructure components.

Key responsibilities

• Provide technical support for desktop, printer, and software problems.
• Manage user accounts and permissions using Active Directory.
• Support and troubleshoot Multi‑Factor Authentication (MFA) systems.
• Assist with QuickBooks‑related IT issues and general functionality.
• Resolve LAN/WAN networking issues, including routers and firewalls.
• Handle support tickets, prioritising by urgency and impact.
• Work with telephone service providers and manage VoIP systems (experience preferred).
• Provide assistance in VPN, NOC, and other networked environments.

Required profile

• Professional‑level English communication skills, both written and verbal.
• Prior experience in a client‑facing IT support role.
• Ability to manage multiple tasks and tickets in a fast‑paced environment.

Required skills

• Active Directory
• Multi‑Factor Authentication (MFA)
• LAN/WAN networking hardware
• Microsoft Windows and Office suite
• QuickBooks (IT support context)
• VoIP system management (plus)
• VPN and NOC operations (plus)