Manager Payments Operations Americas

About the role

Ria Money Transfer, a business segment of Euronet Worldwide, Inc., offers global money transfers, currency exchange, mobile top-up, bill payment and check cashing. It is looking for a self-motivated, innovative Americas Regional Operations Manager to lead the payments team overseeing operations of its Ria, Xe and Dandelion services across North, Central and South America and the Caribbean. The role is central to growing the payments network for payout and sending partners.

Key responsibilities

• Lead, coach and grow a team of 10+ operations specialists managing the end-to-end partner experience lifecycle, including onboarding, activation and support of live operations.
• Set clear goals and priorities to improve team efficiency and performance, and track KPIs.
• Promote adoption of global processes and standards, improving service quality.
• Lead and manage large global cross-functional programs, collaborating with multiple stakeholders and leadership teams.
• Work with external partners to improve support and operational consistency.
• Act as a regional escalation point for operational challenges.

Required profile

• 5+ years of experience in operations leadership.
• Proven track record of process improvement and scalable operational frameworks.
• Ability to lead managers and develop high-performing teams; experience managing teams of 5+ people.
• Experience in complex regulatory, technical or operational environments (fintech).
• Excellent written and spoken English and Spanish, able to engage executives and external partners.
• Willingness to travel periodically to global team locations.

Required skills

• Strategic leadership, team development, performance monitoring and reporting.
• Data-driven decision making and cross-functional collaboration.
• Plus: experience with AI co-working tools (Claude, ChatGPT, NotebookLM), data analysis and market research.

What we offer

• Life insurance and partial medical insurance.
• Tuition assistance and employee stock purchase plan.
• Growth opportunities.