Mandarin-Speaking Customer Service Representative

About the role

A growing team in El Salvador is looking for a Mandarin-speaking Customer Service Representative to support international customers by phone, email and chat. The role offers a stable, long-term career using Mandarin in a global environment.

Key responsibilities

• Provide customer support in Mandarin by phone, email and chat
• Help customers with product inquiries, technical support and issue resolution
• Deliver personalized solutions and ensure high customer satisfaction
• Document customer interactions and case details accurately in internal systems
• Work with cross-functional teams to resolve customer concerns
• Meet and exceed performance, productivity and quality standards

Required profile

• Native or advanced Mandarin (required)
• Basic to intermediate Spanish preferred
• Previous customer service or technical support experience is an advantage

Required skills

• Excellent communication and interpersonal skills
• Strong problem-solving abilities with a customer-focused mindset

What we offer

• Competitive salary and stable employment
• Professional growth and career development opportunities
• Multicultural, collaborative and inclusive work environment
• Work with international clients and diverse global teams