Operations Assistant - Remote (Hybrid, El Salvador)

About the role

Monster Cuts, a landscaping company based in Orlando, Florida, that services about 150-170 properties per week, is looking for an Operations Assistant. The role supports day-to-day operations by managing client photos and portals, coordinating subcontractor routes and supporting invoicing and collections. It is a hybrid position based in El Salvador, with 44 hours per week and a salary of $1,000 per month.

Key responsibilities

• Review before-and-after photos from crews and subcontractors, check that required areas are covered and that images meet quality standards, then upload photos and close work orders in client portals
• Follow up daily on estimates and make sure property visits are recorded in client portals
• Confirm weekly schedules, organize outstanding tasks, send routes to subcontractors, reschedule incomplete services and keep the Weekly Routes Excel tracker up to date
• Upload weekly property lists provided by clients
• Review outstanding payments at the end of each month and send payment reminders
• Monitor and organize the company's general inbox, report property issues to clients and handle complaints using approved templates
• Prepare estimates and document requests, including Certificates of Insurance (COIs) and vendor forms, for the Operations Manager's approval

Required profile

• Intermediate to advanced written English, as all client communication is in English
• At least one year of experience in operations, back-office support, customer service or administration
• Reliable internet connection for remote work
• Ability to work 44 hours per week
• Preferred: familiarity with landscaping, property management or field service operations in the United States

Required skills

• Intermediate Excel, including filtering, working with tables and updating shared spreadsheets
• Attention to detail, organization and problem-solving