Product Trainer
Focus Services · San Salvador
Descripcion del puesto
About the role
The Product Trainer will design and deliver learning experiences for new and existing representatives in a fast‑growing environment. The role focuses on building product knowledge, customer service excellence, sales techniques, and call‑handling skills to help reps succeed.
Key responsibilities
- Deliver classroom and on‑the‑job training for new hires and ongoing development of existing staff.
- Create and update training materials covering product features, customer service, sales, retention, and call‑handling.
- Facilitate high‑energy sessions that engage learners and reinforce key competencies.
- Provide coaching, performance feedback, and quality monitoring during nesting and OJT periods.
- Attend required conference calls, meetings, and ensure team attendance compliance.
- Support ad‑hoc projects assigned by the Training Director.
Required profile
- Strong teaching, public speaking, and writing abilities.
- Proven experience in coaching, development, and managing others.
- Ability to thrive in high‑stress, fast‑paced environments and handle multiple priorities.
- Professional demeanor with exemplary character.
Required skills
- Microsoft Office Suite
- ClearView
- InContact/Client Phone Systems
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Publicado hace 1 mes
Expira en 2 semanas
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Focus Services
San Salvador
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