Representante de Servicio al Cliente

About the role

We are looking for a dedicated and friendly Customer Service Representative to join our team in San Salvador. This entry‑level position is ideal for individuals who want to start a career in customer support, delivering excellent service and solutions to our valued clients.

Key responsibilities

• Respond promptly to customer inquiries via phone, email, or chat.
• Provide accurate information about products and services.
• Document customer interactions and follow up on cases.
• Resolve complaints with empathy and professionalism.
• Collaborate with team members to improve overall service quality.
• Achieve individual and team performance targets.

Required profile

• At least 6 months of relevant experience.
• Excellent verbal and written communication skills; English and Spanish preferred.
• Strong problem‑solving abilities and attention to detail.
• Positive attitude and passion for helping others.
• Ability to work effectively in a dynamic office environment.

Required skills

• Basic computer knowledge (MS Office).
• Familiarity with CRM tools.