Supervisor de Ventas – Call Center

About the role

Talk Americas is looking for a dynamic Sales Supervisor to lead and develop a call‑center sales team. You will turn performance data into actionable strategies and help the team exceed its targets.

Key responsibilities

• Lead, coach, and support the commercial team on a daily basis.
• Track digital leads and conversion opportunities.
• Analyze KPIs, identify trends, and design improvement plans.
• Monitor productivity, quality, and goal attainment.
• Provide continuous feedback and performance coaching.
• Coordinate with other departments to streamline processes.
• Prepare reports to aid decision‑making.

Required profile

• At least 1 year of experience leading sales teams in a call‑center environment (preferred).
• Studies in Administration, Marketing, Business, Communications or related fields.
• Proven ability to manage KPIs, set targets, and analyse results.

Required skills

• Intermediate to advanced Excel.

What we offer

• Competitive salary plus bonuses.
• Statutory benefits.
• Additional perks.
• Opportunities for professional growth and development.