Business Analyst – AI & Operations (Hybrid)

About the role

As a Business Analyst at TELUS Digital, you will work at the intersection of business strategy and AI delivery. You will partner with product, design, engineering, and operations teams to uncover real business problems and translate them into actionable requirements for AI‑driven solutions.

Key responsibilities

• Partner with stakeholders across Operations, Training, Quality, Product, and Engineering to understand business needs and pain points.
• Conduct discovery sessions and map current‑state processes to identify impact areas.
• Plan and facilitate high‑impact workshops that align diverse groups on strategic decisions.
• Translate ambiguous client needs into precise product requirements, user stories, acceptance criteria, and technical tickets.
• Manage requirement backlogs and ensure smooth development flow.
• Collaborate with product designers to create experiences that meet business goals.
• Participate in scope management, feature prioritisation, and produce clear documentation, process maps, user guides, and release notes.
• Prepare and deliver demos and walkthroughs, including AI tooling such as Agent Trainer.

Required profile

• Minimum 3 years of experience in a Business Analyst or similar role.
• Proven ability to work cross‑functionally with product, design, engineering, and operations teams.
• Strong analytical mindset with a focus on uncovering business problems.

Required skills

• Agent Trainer (AI tooling)

What we offer

• Hybrid work model (on‑site and remote).
• Opportunity to shape AI product strategy in a global digital consultancy.
• Collaborative, people‑first culture.