Call Center Representative - Wireless Customer Care, Technical Support & Sales

About the role

Fusion CX is hiring Call Center Representatives in El Salvador to support U.S. wireless customers with technical issues, billing questions, account adjustments and product or service inquiries. The role combines technical support, sales and customer care in a fast-paced environment.

Key responsibilities

• Handle customer inquiries on technical support, sales, billing and account adjustments.
• Troubleshoot voice and data issues across multiple networks and systems.
• Update customer accounts and keep accurate records.
• Identify customer needs and recommend suitable products and services.
• Use sales and customer service techniques to build relationships and support retention.
• Follow up on concerns until they are resolved.
• Work toward daily and monthly sales goals while meeting performance KPIs and quality standards.

Required profile

• B2-level English, with strong spoken and written communication.
• At least 18 years old and holds a valid driver's license.
• High school education completed.
• Availability for rotating morning, day and evening shifts, Sunday through Saturday, including weekends and holidays as required.
• 100% attendance during initial training.
• Preferred: 1 year of call center or customer service experience, and previous experience in telecommunications or wireless support.

Required skills

• Solid computer skills, including web navigation and working across multiple windows and systems.
• Functional typing skills.
• Ability to learn new technologies quickly and multitask across systems.
• Consultative sales approach and problem-solving skills.