Client-Facing Virtual Assistant – Inspection Services

About the role

We are seeking a calm, dependable, and highly organized Virtual Assistant to join a U.S.-based inspection services company. This remote, client‑facing position requires excellent communication skills and the ability to manage multiple administrative tasks while providing a reassuring experience for customers.

Key responsibilities

• Answer and manage inbound and outbound client calls.
• Schedule and coordinate inspection appointments, aligning clients, inspectors, and internal team members.
• Maintain calendars, emails, confirmations, and follow‑ups.
• Use the proprietary Keystone software for overflow scheduling.
• Enter and keep accurate data in CRM and scheduling systems.
• Proactively follow up on pending appointments, requests, and action items.
• Identify roadblocks early, propose solutions, and escalate when necessary.
• Learn and apply the company’s inspection processes, terminology, and internal procedures.

Required profile

• Excellent spoken and written English.
• Calm, friendly, reassuring, and professional phone presence.
• Strong organizational and multitasking abilities.
• Detail‑oriented, dependable, and able to work independently.
• Reliable internet connection and a professional remote‑work environment.

Required skills

• Experience with Keystone software (or similar scheduling platforms).
• Proficiency in using CRM systems.

What we offer

• Full‑time remote position with a flexible schedule aligned to U.S. business hours.
• Hourly rate of $6‑$10 USD.
• Comprehensive training on company processes and tools.
• Opportunity to become an integral member of an in‑house team.