Customer Operations Specialist

About the role

We are looking for a Customer Operations Specialist to support operational activities across documentation, cargo and equipment control, and terminal operations. The role serves as a key resource ensuring compliance and efficient movement of cargo while providing guidance to internal teams and customers.

Key responsibilities

• Coordinate with U.S. Customs and other government agencies for document validation and cargo inspections.
• Maintain documentation flow by collaborating with internal departments and meeting deadlines.
• Assist customers with routine inquiries and required paperwork.
• Provide technical guidance, training, and support to team members in a lead or senior capacity.
• Support operational processes related to cargo and equipment control.

Required profile

• High school diploma or equivalent; post‑secondary coursework or job‑related training preferred.
• 3–4 years of international transportation or logistics experience, including at least 2 years in a lead role.
• Knowledge of ocean and air shipping documentation, customs regulations, and U.S. Customs and Border Protection procedures.
• Familiarity with USDA procedures is a plus.

Required skills

• Proficiency with Microsoft Office – Excel, Outlook and Word.
• Understanding of customs regulations and shipping documentation.