Executive Housekeeper

About the role

The Executive Housekeeper is a senior member of the shipboard management team, responsible for overseeing all housekeeping operations and delivering the brand’s high standards of cleanliness and guest experience across the vessel.

Key responsibilities

• Maintain cleanliness, maintenance and presentation standards in guest staterooms, balconies, corridors, officer cabins, laundry, lockers and storage areas.
• Report to the Hotel Director and collaborate with other hotel division heads on cleanliness standards.
• Lead, motivate and coach a diverse housekeeping team, handling guest feedback and requests efficiently.
• Provide classroom‑style and on‑the‑job training, supporting succession planning.
• Coordinate the Housekeeping schedule with shoreside support and monitor staffing needs.
• Oversee laundry operations, ensuring the Laundry Master has the tools and training required.
• Manage yearly budgets for housekeeping and laundry, including consumables, revenue streams and cost controls.
• Drive performance against guest satisfaction scores, quality reviews, health inspections and operational audits.
• Stay informed on ship events and special functions to keep the team updated.

Required profile

• Professional and courteous demeanor aligned with Royal Caribbean’s “Anchored in Excellence” philosophy.
• Proven leadership experience in a large‑scale housekeeping environment.
• Strong budgeting, scheduling and team‑development capabilities.
• Excellent communication skills for cross‑department collaboration.

Required skills

• Comprehensive knowledge of cleaning practices, procedures, equipment and materials.
• Ability to maintain and train staff on proper use of cleaning equipment and supplies.