Front Desk Concierge

About the role

The Front Desk Concierge is the first point of contact for guests, ensuring a smooth and welcoming experience from check‑in to check‑out. This role combines reception duties with sales and administrative support in a fast‑paced hospitality environment.

Key responsibilities

• Manage guest check‑in and check‑out procedures using the reservation system.
• Process payments, handle billing and operate the POS for sales and services.
• Maintain accurate records of reservations, guest requests and follow‑up tasks.
• Provide information and assistance to guests, addressing inquiries both in person and by phone.
• Support administrative and commercial activities, including sales reporting and inventory control.

Required profile

• Minimum 2 years experience in hotel reception or front‑desk operations.
• At least 2 years of customer‑service experience.
• Intermediate to advanced written and spoken English.
• Strong organizational, verbal and telephone communication skills.
• Professional attitude, problem‑solving ability, leadership and teamwork orientation.

Required skills

• Intermediate proficiency in Microsoft Excel.

What we offer

• Competitive salary based on experience.
• Legal benefits and the possibility of housing assistance.
• Performance‑based bonuses.
• Open to national and foreign candidates.