HR & Operations Coordinator - Call Center Recruitment

About the role

Satcom CX is looking for an organized, proactive Operations & HR Coordinator to support its El Salvador team. The role manages recruiting, interviewing and hiring of call center agents while supporting onboarding, employee records, payroll coordination and daily office operations. It suits someone who can balance hiring needs and administrative work in a fast-paced call center environment.

Key responsibilities

• Recruit call center agents through job postings, outreach, referrals and other channels.
• Review resumes, screen applicants and interview them on communication skills, experience, English and suitability for campaigns.
• Work with Operations on staffing needs, hiring requirements and training schedules.
• Manage the hiring process, including candidate selection, offer coordination and start-date confirmation.
• Maintain a recruiting tracker and update it on applicants, interviews, offers and hiring progress.
• Coordinate onboarding, collect paperwork and follow up on missing documents.
• Maintain employee records, headshots, team assignments and profiles in HR and workforce systems.
• Track attendance, timekeeping and approved coaching/training time, and coordinate corrections with managers.
• Verify payroll information such as commissions, campaign rates and approved employee changes.
• Answer routine HR questions and refer complex matters to the HR representative.
• Coordinate transfers, offboarding and office administration, including supplies, vendors, facilities requests and client visits.

Required profile

• Previous experience in recruiting, HR coordination or operations support; two or more years preferred.
• Experience recruiting, interviewing and hiring call center agents strongly preferred.
• Strong written and spoken English and Spanish.
• Ability to judge customer service skills and readiness for a call center role.
• Strong organization, attention to detail and ability to handle multiple hiring needs and deadlines with minimal supervision.
• Professional judgment and discretion with confidential information.
• Coursework or a degree in Human Resources, Business Administration or a related field preferred.

Required skills

• Microsoft Excel, Outlook, Word and Teams.
• Applicant tracking, HR, payroll or workforce management systems preferred.
• Familiarity with Salvadoran HR practices and employment requirements preferred.