Jefe de Inocuidad y Calidad de Punto de Venta – Centroamérica

About the role

We are looking for a Head of Food Safety and Quality for Point‑of‑Sale operations across Central America. The role leads the implementation and sustainability of food safety and quality standards in the regional restaurant network, protecting consumers, ensuring business continuity and meeting corporate and regulatory requirements.

Key responsibilities

• Standardize and roll out the regional food safety and quality model for restaurant operations.
• Manage quality incidents, conduct root‑cause analysis and close corrective and preventive actions.
• Classify, contain and escalate safety and quality incidents according to defined criticality levels.
• Ensure product traceability and execute product recalls when necessary.
• Monitor incident trends to identify risks and improvement opportunities.
• Develop training and calibration programs for operational teams on food safety, quality and protection.
• Coordinate investigations of complaints and critical events, delivering timely responses.
• Promote a culture of continuous improvement and risk prevention throughout the operation.

Required profile

• Degree in Food Engineering, Industrial Engineering, Agro‑industrial Engineering, Chemistry, Pharmacy or related field.
• 5‑7 years of food safety and quality experience in restaurant, food‑service or retail food operations.
• At least 3 years managing incidents, complaint investigations and root‑cause analysis.
• Experience leading quality standards across multi‑site, multi‑brand or multi‑country environments.
• HACCP certification and a food protection certification (ServSafe or equivalent).
• Advanced knowledge of crisis management, traceability, product recall and CAPA systems.
• Advanced Excel and data‑analysis tool proficiency.
• Willingness to travel 30‑40 % within Central America.

Required skills

• Advanced Excel
• HACCP certification
• ServSafe or equivalent food protection certification
• CAPA system experience
• Data analysis tools